If you wish to return an unused product, please contact
us at firstname.lastname@example.org
, let us know your order number and
the reason for the return.
Any LONE RIDER product can be returned within
30 days of receiptfor any reason as long as it’s in original
condition and complete set.
Please keep all the original packaging for return
If you have not opened the box,
please attach photos showing the original box sealing intact.
If you have taken the product from
the box and discovered any defects please describe them and attach hi-res photos
After we get all
the necessary information, we will provide you with the address for return
take 2 to 5 weeks: delivery time +
processing time (checking returned products, evaluating and negotiating refund
amount, processing the refund).
Return Shipping Costs
Return shipments are paid by the customer in full.
Please feel free
to use the slowest available shipping option for return shipment as long as it goes
with a tracking number.
products: before sending, please take and send us photos of
the 1) product put back into the box and 2) of the sealed box.
Please send us tracking information
(tracking number and shipping carrier). We will confirm receiving the parcel.
For unpacked products: The amount of the refund will be reduced if returned products show signs of
use or unreported damage.
We do not refund customs duties for returned products.
Refunds are made from our website back to where the
original payment was made from:
If you paid for your order via PayPal, we will send the refund
back to your PayPal account (instant payments).
If you paid with a bank card (Visa, Mastercard,
AmEx, etc.), we will send the refund payment to that same card.
Card payments take several days to arrive (usually up to 5 business days).
! We cannot refund to a different card or to a bank account.
! If the original bank card had expired
– please notify us before we proceed
to refunding. Once the refund is processed – we cannot get it back. For expired
cards we offer refunds via PayPal (please send us your PayPal email).
We will send you the confirmation of the refund when it’s made.
Always store your tent clean and dry. It is recommended that you pull your motorcycle tent out of the carry bag and lay it out for a day every 3 months when not in use. This will help prevent damage to the coated materials. In the morning, if there is some dew on the tent, lay it out in the sun for a few minutes so it dries off before packing it.
Start by gently shaking out the dirt in your tent. Never pick up a pitched tent by the poles. Use a toothbrush or something similar and remove dirt and grit from all zippers on the body and fly. Rinse with water and allow to dry.
Every MotoTent™ comes with two pole repair tubes. Accidents happen while traveling in rough terrain and wind can be vicious, so we have included a metal repair tube for you to use in the event that you have a problem with your pole set. This item can be slipped over a bent or broken pole section to keep your pole system in working order until you get back to civilization.
After the initial pitch of your tent, you may notice that you have more pegs than individual guy out and stake points. We provide you with three extra pegs in case you lose some during your motorcycle adventures. Feel free to carry fewer pegs if you want to make the MotoTent™ even lighter.